Shipping

We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday. 

Orders are shipped via UPS. Shipping is free for orders over $39 (post discount) and $4.99 for orders under $39.

Returns

Kicking Horse Coffee provides refunds only for defective products purchased directly from our website: kickinghorsecoffee.com.  If you purchased one of our products from a retailer, you must return the product to the retailer (not to us) subject to the terms and conditions of the retailer’s refund policy. Kicking Horse Coffee has the sole and exclusive right to determine if a product is defective. If a product is deemed by Kicking Horse Coffee to be defective, Kicking Horse Coffee will refund the purchase price to the credit card on file. If the product was purchased with a gift card, Kicking Horse Coffee will issue a Kicking Horse Coffee gift card in the amount of the purchase price . Minor damage to packaging is not considered "defective."